Return Policy: 

We take pride in the quality of our products and want our customers to be completely satisfied with their purchases. If you receive a faulty or incorrect product, we offer a hassle-free returns process.

Faulty or Incorrect Product 

If you receive a product that is faulty or not as described, please contact us within 14 days of receipt of the product to arrange a return or exchange. We will require proof of purchase, such as your order confirmation, and may ask for photographs of the faulty product. We will either provide a replacement product or issue a full refund, including any shipping costs incurred. 

Refunds will be processed within 14 days of receipt of the returned product. 

How to Arrange a Return To arrange a return

Please contact us via email or phone and provide your order number and reason for return. We will provide instructions on how to return the product to us. 

Please note that, for health and hygiene reasons, we do not accept returns for products that have been opened or used, including intimate apparel and personal massagers. 

This includes returns for change of mind. 

Exchanges 

If you wish to exchange a product, please contact us to arrange the exchange. We will require proof of purchase and may ask for photographs of the product. Once we receive the returned product and confirm it is in a saleable condition, we will ship the replacement product to you. 

Please note that, for health and hygiene reasons, we do not exchange products that have been opened or used, including intimate apparel and personal massagers. 

You will be responsible for any shipping costs incurred for the exchange. 

Thank you for shopping with us. 

If you have any questions or concerns about our return policy, please don't hesitate to contact us.